Terms of Service

These terms govern your use of LocalGrid Network ("LocalGrid", "the Service"), operated by Aemorph, 34 South Bridge Road, #03-01 LEAGOO Building, Singapore 058668 ("we", "us"). By creating an account or using the Service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. What the Service does

LocalGrid helps agencies and multi-location businesses manage Google Business Profiles: importing locations, monitoring and replying to reviews, scheduling posts, tracking local rank, and reading Search Console performance. Features depend on your plan and on which third-party integrations you connect and are approved for.

2. Your account

• You must be 16 or older and provide accurate registration details.
• You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly if you suspect unauthorised access.
• A workspace owner is responsible for the members they invite and for what those members do in the workspace.

3. Your content and your clients

You keep ownership of everything you put into LocalGrid — location details, replies, posts, client records. You grant us only the licence needed to host, process and display it in order to run the Service for you.

4. Acceptable use

You will not use LocalGrid to:

• publish fake, incentivised or deceptive reviews, or reply to reviews in a way that misrepresents who is speaking;
• manage a profile you are not authorised to manage;
• break Google's Business Profile policies, the Google API Services User Data Policy, or the terms of any other connected service;
• publish unlawful, defamatory, infringing or misleading content;
• attempt to access another tenant's data, probe or circumvent our security, or test the Service's limits without our written permission;
• scrape the Service, resell access, or exceed usage limits by creating multiple accounts;
• submit personal data you have no lawful basis to process.

Violating Google's policies can get your Business Profile suspended. That is between you and Google, and we cannot restore it.

5. AI-generated content

LocalGrid can draft review replies and posts using AI. These drafts are suggestions. They can be wrong, generic, or inappropriate for the situation.

• Nothing is published without a person approving it. Where you enable auto-approval for a category of review, you accept responsibility for what is published under that rule.
• You are responsible for reviewing drafts for accuracy before they go out. Text published under your business's name is your statement, not ours.
• We do not warrant that AI output is accurate, complete or fit for any purpose.

6. Third-party services

LocalGrid connects to Google, DataForSEO, Bing Places and others. Those services are governed by their own terms, and we are not responsible for them. If a provider changes, restricts, prices or withdraws its API — including Google restricting Business Profile API access — the affected LocalGrid features may change or stop working. We will tell you when we know, but we cannot guarantee continued availability of anything we do not control.

7. Fees

LocalGrid is currently operated by Aemorph for its own use and for clients it manages directly. There is no self-service paid plan, and we charge you nothing through this Service.

Some features consume paid third-party API calls on our account — AI drafting, and rank tracking in particular. Per-organisation and per-user daily limits apply to those routes, so a misconfigured job cannot run up a bill.

If we introduce paid plans, these terms will be updated first and you will be notified as described in section 14 before anything is charged.

8. Availability

We aim for high availability but do not promise the Service will be uninterrupted or error-free. We may perform maintenance, and may modify or discontinue features. If we discontinue the Service entirely we will give at least 30 days' notice and a way to export your data.

9. Suspension and termination

• You may cancel at any time. Ask us to delete your workspace and we will, as described in the Privacy Policy.
• We may suspend or terminate an account that breaches these terms, that puts the Service or other customers at risk, or that is required to be terminated by law or by a provider we depend on.
• On termination your right to use the Service ends. Sections 3, 10, 11, 12 and 13 survive.

10. Disclaimer

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant any particular search ranking, review volume, traffic or business outcome. Local search performance depends on factors we do not control.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to these terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

12. Indemnity

You will indemnify us against claims arising from your content, your use of the Service in breach of these terms, or your management of a profile you were not authorised to manage.

13. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence.

14. Changes

We may update these terms. Material changes will be notified to workspace owners by email at least 30 days before they take effect. Continuing to use LocalGrid after that date means you accept the revised terms.

15. Contact

dom.orcajada@aemorph.com
Aemorph, 34 South Bridge Road, #03-01 LEAGOO Building, Singapore 058668